General Information

 

Acknowledgements: All orders are promptly acknowledged by email. Please read the acknowledgment carefully and contact us immediately with any discrepancies or changes.

Discrepancies:

We are not responsible for any discrepancies after the order has been confirmed and proof has been approved.

 

Modifications to an order:

No order may be modified or cancelled once the proof has been approved and production has begun.

 

Product Warranty:

All items are warranted against defects in material and workmanship for a period of one year from date of shipment. In the event of a breach of warranty, buyer's sole and exclusive remedy is a return of the item for repair or replacement. Full Designs disclaims all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Warranties arising from course detailing or usage of trade and warranties of noninfringement.

 

General Disclaimer:

We cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters. Fe  reserve the right to make slight spec changes to enhance product quality or performance.

 

Force Majeure:

No liability hereunder shall result to either party from delay in the performance or nonperformance caused by circumstances beyond the control of the party affected, including but not limited to acts of God, fire, war, government regulation, direction, or request, accident, strikes or labor problems or shortage or inability to material, equipment, or transportation, or by impracticability of performance, except nothing herein contained shall excuse the customer of its liability to pay for products sold, used, retained, levied against or unaccounted for after said products are in its possession.

​

Shipping:

We ship exclusively by UPS, we can make arrangements to ship by FEDEX if necessary using shipper numbers supplied by clients.

Drop Shipments: If shipment is to more than one address, add $10.00 per additional shipment over one.

 

Returns of imprinted items: Imprinted items cannot be returned.

Return of stock items: Can be returned subject to a restocking fee of 15%.

 

Shortages: All claims for shortages must be made within 7 days of receipt of an order.

​

Adjustments: Complaints must be registered within 15 days after receipt of merchandise. Credit will be issued only for quantity returned. Authorization must be given first by means of R.O.G # for return of merchandise.

​

Cancellation Charge: orders cancelled will be billed for work we have already completed.

​

Special Packaging: We can provide customized packaging on all products, please contact customer service.

 

Pricing: Due to volatility of raw material prices and instability of current market conditions, we reserve the right to modify products, change materials and change prices without prior notification. Please call or email requests at pwelch@mygreatgifts.com for current products and pricing.

​

Normal production times: Each product has clearly defined lead times posted on each page of the catalog along with specific product information pertaining to that product, we normally do not offer a rush service.

Proofs: All proofs are electronic once your order is placed and are always FREE.

​

Terms: All orders are subject to Credit Approval, initial orders always require credit card payments and payment in advance, and we accept VISA / MasterCard credit cards only. Subsequent orders placed will also require credit card payments in advance until terms are approved. For your company to apply for credit terms please call our credit department and we will explain our procedures.

 

Country of origin: All items manufactured must bear a country of origin marking in accordance with US Customs regulations. Most products in this catalog will be placed in polybags imprinted with the country of origin. Certain circumstances require an origin sticker to be placed on the product. Most items made by www.greatlapelpins are manufactured in China.

​

Trademarks & Copyrights: All copyright items require permission from copyright holder before production can begin. We do not assume any liability for any copyright for any trademark or copyright infringements.